FAQ

What is the delivery time for my order?
When you order something from Lablue-Malmo, the delivery time might be a bit different from what you're used to. Since our products are shipped directly from our suppliers, we can save a lot on warehousing and transportation costs. This allows us to offer our products at very competitive prices.
The average delivery time is 5 to 12 business days (Mon-Fri, excluding holidays).

What should I do if I haven't received my order yet?
Due to the high interest in our products, your product might arrive slightly later than expected. We appreciate your understanding.
If this period has passed and you still haven't received anything, please send an email to lablue.malmo@gmail.com, and we will investigate what happened to your package.

I want to exchange or return my order – how do I do that?
To return a product, please contact our customer service via lablue.malmo@gmail.com.
Please provide your name, order number (e.g., #0000, which can be found in your confirmation email), and the reason for the return. We will then provide you with the return address and confirm the return.
After this, you can send the product back to us using any shipping provider of your choice.

How much does it cost to return an item?
Unfortunately, you are responsible for the cost of return shipping. The cost depends on the shipping provider you choose. Please visit the provider's website for more information on prices.

What are the conditions for returning my product(s)?
You always have a 14-day right of return, counted from the day you received the item.
However, please note the following conditions for a return to be accepted:

● The return period has not expired;
● The product is in its original packaging and all labels are still attached;
● The product has not been used.

What payment methods can I use?
We accept payments via iDeal, credit card, and Klarna.
If you are unsure whether your payment method is accepted, follow the steps on the payment page – all available options will be displayed there.
All transactions are processed through secure and reliable payment systems and are therefore 100% secure.

What do I do if I haven't received an order confirmation by email?
That's not supposed to happen – please send an email with your full name and email address to lablue.malmo@gmail.com, and we will help you promptly.

Can I cancel my order?
Do you wish to cancel your order for any reason? Please send an email as soon as possible to lablue.malmo@gmail.com.
Please provide your name, order number (e.g., #0000 from the confirmation), and preferably also the reason why you wish to cancel the order.